1. Introduction

At waorders, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

Account information: name, email address, phone number
Store information: store name, store URL, products
Conversation data: messages between you and your customers via WhatsApp
Usage data: how you interact with our platform

3. How We Use Your Information

Providing and improving our services
Training the AI chatbot on your products
Sending order notifications and updates
Communicating with you about your account
Analyzing usage to improve your experience

4. Data Protection

We use SSL/TLS encryption for all transmitted data. We store data on secure servers with regular backups. We comply with international security standards and conduct periodic security audits.

5. Data Sharing

We do not sell or share your personal data with third parties except in the following cases:

With your explicit consent
To provide the service (e.g., shipping companies)
To comply with legal requirements

6. Your Rights

Access your personal data
Correct inaccurate data
Delete your data (with some legal exceptions)
Export your data
Object to the processing of your data

7. Data Retention

We retain your data as long as your account is active. After account cancellation, we retain data for 30 days then permanently delete it, except for data required by law.

8. Contact Us

For any privacy inquiries, contact us via:

Email: privacy@waorders.net

Privacy Policy